Seamless UK fulfilment that gave a growing supplements brand the freedom to scale

A fast-growing flavour supplement brand found a fulfilment partner they could fully trust, giving them the freedom to focus on growth while FULFIL.X handled everything from goods-in to getting orders to customers.

100%

of concerns and requests resolved to satisfaction

10x

order volume

sales channels

The Challenge

Supriva were scaling quickly across DTC and marketplace channels but needed a reliable fulfilment operation behind them that could keep up. They needed a partner who could receive stock directly from their manufacturer, manage inventory carefully, and ensure orders were going out to customers and platforms like Amazon without disruption. Inconsistent logistics were a risk they couldn't afford to carry while building a brand.

What We Did

How FULFIL.X delivered

End-to-end fulfilment from manufacturer to customer

We receive Supriva's stock directly from their manufacturer, handling the full goods-in process so their products move seamlessly from production into pick-ready storage. From there, orders go out to both DTC customers and Amazon without them needing to touch a single parcel.

Import coordination, taken off their plate completely

Managing inbound freight from an overseas manufacturer is a logistical challenge most brands underestimate. For Supriva, we took ownership of the entire import process, coordinating the shipment of their goods into our Oldham warehouse so that stock arrives correctly, on time, and ready to pick. They get their products into the UK and into customers' hands without having to manage a single freight relationship themselves.

"We are absolutely thrilled with the service provided by FULFIL.X. We store our inventory here and everything runs seamlessly. The shipping process is flawless and any concerns or requests are addressed promptly and with 100% satisfaction. The team goes above and beyond to offer excellent advice and support for all logistics-related matters. Their expertise and commitment make them a truly invaluable partner."

Isabel Klamm

Founder, Supriva