Question 1

How do I know if FULFIL.X is right for my brand?

Accepted Answer

We work best with ecommerce brands that are either starting to scale or already growing fast and need a fulfilment partner that can keep up. If you are shipping or planning to ship 100 or more orders per month and want a 3PL that treats your brand like its own, we would love to talk.

Question 2

What is a 3PL and do I need one?

Accepted Answer

A 3PL, or third-party logistics provider, handles the storage, picking, packing and shipping of your orders on your behalf. If you are spending more time packing orders than growing your business, losing evenings and weekends to fulfilment, or struggling to keep up with demand, it is probably time to outsource. Most ecommerce brands make the move when they are shipping anywhere from 100 to 500 or more orders per month.

Question 3

When is the right time to outsource my fulfilment?

Accepted Answer

There is no exact number, but the signs are usually the same. You are running out of space, fulfilment is eating into time you should be spending on marketing or product development, or you are starting to make errors because volume is too high to manage manually. The earlier you make the move, the smoother the transition tends to be.

Question 4

How much does a 3PL cost in the UK?

Accepted Answer

3PL pricing varies depending on your order volume, storage requirements and the services you need. Most providers charge a combination of storage fees, pick and pack fees per order, and outbound shipping costs. At FULFIL.X we offer transparent pricing tailored to your brand. Get in touch for a personalised quote.

Question 5

What should I look for when choosing a 3PL?

Accepted Answer

The most important things to ask any 3PL are: what is your accuracy rate, do you offer same day dispatch, what does your real time stock visibility look like, how do you communicate when something goes wrong, and can I speak to existing clients? If a 3PL cannot answer those questions confidently, keep looking.

Question 6

What makes FULFIL.X different from other 3PLs?

Accepted Answer

Most 3PLs will store your stock and ship your orders. What makes FULFIL.X different is the level of transparency and partnership we offer. You get real time inventory visibility, proactive communication, a 99.94% accuracy rate, and a team that genuinely invests in your brand's growth. We operate from a 55,000 sq ft fulfilment centre in Manchester and we currently serve over 45 ecommerce brands across D2C, B2B and international shipping.

Question 7

How is FULFIL.X different from Fulfilment by Amazon (FBA)?

Accepted Answer

FBA works well for Amazon sales but limits your control over branding, packaging and the customer experience. FULFIL.X gives you full control: branded packaging, a branded returns portal, and fulfilment across all your sales channels, not just Amazon.

Question 8

What is FULFIL.X's accuracy rate?

Accepted Answer

Since opening in November 2023, our lowest recorded accuracy rate has been 99.94%. We track and report this to all of our clients because we believe transparency is non-negotiable in this industry.

Question 9

What is a good accuracy rate for a 3PL?

Accepted Answer

Industry standard accuracy rates typically sit between 96% and 99%. Anything below 98% should be a concern. At FULFIL.X our accuracy rate has never dropped below 99.94%, and we believe that is the standard every ecommerce brand deserves.

Question 10

Do you offer same day dispatch?

Accepted Answer

Yes. Same day dispatch is our standard, not an add-on. Orders received before our cut-off time are picked, packed and dispatched the same day, every day.

Question 11

What is same day dispatch and why does it matter?

Accepted Answer

Same day dispatch means orders placed before a set cut-off time are picked, packed and handed to a carrier the same day. It matters because modern customers expect fast delivery, and a 3PL that batches orders or dispatches next day is already putting you at a disadvantage against competitors.

Question 12

Do you provide real time stock visibility?

Accepted Answer

Yes. You have access to real time inventory data at all times through our warehouse management system. You will always know exactly where your stock is, what is moving and what is not, without having to chase us for updates.

Question 13

What is a WMS and why does it matter for my brand?

Accepted Answer

A WMS, or warehouse management system, is the software that runs a fulfilment operation. A good WMS means real time stock tracking, automated order processing and accurate reporting. If your 3PL is still managing inventory on spreadsheets or by hand, that is a significant risk to your accuracy and your customers' experience.

Question 14

What happens when something goes wrong?

Accepted Answer

We flag problems before you notice them wherever possible. If there is ever an issue with an order, our team deals with it directly and communicates with you proactively. You will not find out about a problem from your customer before you hear it from us.

Question 15

What sales channels do you integrate with?

Accepted Answer

We integrate with all major ecommerce platforms including Shopify, Amazon, eBay, Etsy and TikTok Shop, so your orders flow directly into our system without any manual work on your end.

Question 16

My current 3PL keeps making errors. What should I do?

Accepted Answer

Errors in fulfilment directly damage your brand reputation and cost you customers. If your 3PL cannot provide a clear accuracy rate or a credible plan to reduce errors, it may be time to consider switching. At FULFIL.X our accuracy rate has never dropped below 99.94% and we would be happy to talk through what a transition would look like for your brand.

Question 17

My 3PL is not giving me any data or reporting. Is that normal?

Accepted Answer

It should not be. Real time stock visibility and regular reporting are things every brand deserves from their fulfilment partner. If you do not know where your stock is, what your accuracy rate is, or what your order volumes look like, your 3PL is not giving you the information you need to run your business properly.

Question 18

My 3PL has slow communication and I never know what is happening. Can I switch easily?

Accepted Answer

Switching 3PLs is simpler than most brands expect. At FULFIL.X we manage the onboarding process and most brands are fully up and running within a couple of weeks. Poor communication from a fulfilment partner is one of the most common frustrations we hear, and it is something we take seriously from day one.

Question 19

I am packing orders from home and it is taking over my life. What are my options?

Accepted Answer

This is one of the most common reasons brands come to us. Outsourcing your fulfilment to a 3PL like FULFIL.X means your orders are picked, packed and dispatched same day without you lifting a finger. You get your time back and your customers get a faster, more professional experience.

Question 20

Can you pack my orders the way I want them packed?

Accepted Answer

Yes, bespoke fulfilment is one of our specialities. We understand that for many brands, the unboxing experience is just as important as the product itself. Whether you use specific tissue paper, branded inserts, stickers, ribbon, custom boxes, or have a particular way you want every order to look, we replicate that exactly, every single time.

Question 21

I have a very specific way I pack my orders. Will a 3PL just do it their way?

Accepted Answer

Not with us. We know that handing over your fulfilment can feel like losing control of how your brand is presented to customers. That is why we take time during onboarding to understand exactly how you want your orders packed, what materials you use, and what the finished result should look like. Your customers will not be able to tell the difference. That is the point.

Question 22

What is kitting and do you offer it?

Accepted Answer

Kitting is the process of combining multiple individual products into one ready to ship bundle or set. This is common for brands that sell gift sets, subscription boxes, bundles or promotional packs. Yes, we offer kitting as part of our bespoke fulfilment service. If you can show us how you want it done, we will do it to that standard consistently.

Question 23

Can you include personalised inserts or notes in orders?

Accepted Answer

Yes. Whether it is a thank you card, a personalised note, a promotional insert or a QR code card, we can include whatever you need in every order. The small details build brand loyalty and we take that seriously.

Question 24

Can you handle fragile or specialist products?

Accepted Answer

Yes. We have experience handling a wide range of product types including fragile items, beauty products, clothing, supplements and more. If your product needs specific handling or packaging requirements, we will make sure the process is set up correctly from day one.

Question 25

What is a branded returns portal?

Accepted Answer

A branded returns portal is a returns page that looks and feels like your own website rather than a generic logistics page. It means your customers have a smooth, on-brand experience even when returning a product, which protects your reputation and increases the likelihood of them buying from you again.

Question 26

How do you handle returns?

Accepted Answer

We offer a fully branded returns portal for your customers, meaning the returns experience reflects your brand rather than a warehouse. Returns are processed quickly and stock is assessed and reintegrated where possible.

Question 27

Can you help me scale my fulfilment as my brand grows?

Accepted Answer

Yes, this is exactly what we are built for. Whether you are shipping 100 orders a month or 10,000, our operation scales with you. We would rather grow with our clients than watch them outgrow us.

Question 28

What if my fulfilment needs change as I grow?

Accepted Answer

That is completely normal and we plan for it. As your product range evolves, your packaging changes or your order volumes grow, we adapt with you. You are not locked into a rigid process. We build a fulfilment setup that works for your brand now and can flex as you scale.

Question 29

Can you fulfil orders outside of the UK?

Accepted Answer

Yes. We have a network of partner fulfilment companies around the world, meaning we can support brands that are shipping internationally or looking to expand into new markets. Rather than shipping everything from the UK and paying international shipping costs, we can fulfil orders locally in key markets, meaning faster delivery for your customers and lower costs for your business.

Question 30

We are growing and want to start selling in new countries. Can FULFIL.X support that?

Accepted Answer

Absolutely. As your brand scales internationally, we scale with you. Through our global partner network we can help you establish local fulfilment in new markets so your international customers get the same fast, accurate experience as your UK customers. Get in touch and we will map out what that looks like for your brand specifically.

Question 31

Do you have a fulfilment partner in the UAE?

Accepted Answer

Yes. We work closely with CSS eLogix in Dubai. This means UK ecommerce brands looking to break into the UAE market can do so with orders fulfilled locally for fast delivery, without needing a local licence. It is one of the most exciting opportunities for UK brands right now and we make the process straightforward from end to end.

Question 32

Where is FULFIL.X based?

Accepted Answer

FULFIL.X is a UK-based fulfilment centre based in Manchester, operating since November 2023. We were built specifically for ecommerce startups and scaling brands.

Question 33

How long does onboarding take?

Accepted Answer

Onboarding is straightforward and we guide you through every step. Most brands are fully up and running within a couple of weeks of their stock arriving with us.

Question 34

How do I get started with FULFIL.X?

Accepted Answer

Simple. Get in touch via our website or DM us on Instagram. We will start with a free fulfilment health check to understand your current setup and what you need, then take it from there.

Everything you need to know about fulfilment with FULFIL.X

Is FULFIL.X Right For Me?

Our Standards and How We Work

Bespoke Fulfilment and Specialist Services

Scaling and International Fulfilment

Getting Started

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